FAQ

What are the advantages of working with Kelly?

Kelly handles all of the details so that you can focus on the fun! In addition to her extensive knowledge and experience, Kelly works closely with a highly specialized group of Travel Advisors who represent the very best in the industry. Through frequent collaboration with her colleagues at Glass Slipper Concierge and a true team approach, Kelly is able to offer an unrivaled travel advising experience. Resort and destination offerings and policies are constantly changing and working with Kelly ensures your vacation planning will be seamless with no detail overlooked.  Most importantly, Kelly believes it's important to get to know each client so that she can take extra care to recommend the best options for their unique and personal travel preferences. She can advise on where it's best to save money and where it's of greater value to invest, making sure you don't compromise on the most important aspects of your vacation.

What are the fees for Kelly's travel advising services?

Travel advising services are complimentary with each vacation package booked through Kelly. Travel partners like Disney, Universal and Virtuoso destinations recognize the value of booking with a knowledgeable, trained advisor and pay a nominal commission for each vacation package booked (in other words, they compensate Kelly on your behalf)! Your vacation costs exactly the same amount whether you book it on your own or through a Travel Advisor. In many cases, Kelly is able to apply discounts that you may not be aware of, making the cost of the vacation even less. For Virtuoso destinations, Kelly is able to offer special rates and amenities that are not available online. 

What if I enjoy planning vacations on my own?

Many of Kelly's clients enjoy the planning process. As she gets to know each client, Kelly provides as much or as little assistance as they'd like. After all, planning is part of the fun! For those who prefer to plan on their own, Kelly can offer an extra set of eyes and ears, serving as a true partner to make sure nothing is overlooked. Kelly also has access to information that isn't readily available to the public, allowing her to provide invaluable insight throughout the planning process. Her continuing education, personal site visits and onsite partners bring even greater value to her services.

How far in advance should I begin planning my trip?

There's no such thing as too soon! If you're thinking ahead to a special milestone celebration trip that's a few years away, reach out to Kelly now. She'll keep you informed and up to date until it's time to get your vacation booked. For Disney destinations, Kelly recommends planning at least 6-12 months in advance when possible. This allows for the best selection of resort accommodations, dining reservations and other special experiences. Having said that, Kelly realizes that it's not always possible to plan very far ahead. Her services are even more valuable for those last minute trips!

What if a promotion is released after my vacation has been booked?

As long as your vacation package meets the promotion's requirements, Kelly can apply the discount for you retroactively. Kelly monitors discounts and promotions daily, so if she finds one that fits your package, she'll apply it!

Is Kelly able to help families with special needs?

As a former special education teacher, Kelly has a passion for serving families with unique and special needs. She is incredibly knowledgeable about the special services and programs available to help all members of your family experience the magic together. Whether you need accessible room accommodations, information about Disney's Disability Access Services or special equipment delivered directly to your resort, Kelly is eager to help. One of the many reasons Kelly has a passion for Disney destinations is because of their welcoming and inclusive environment and accessible experiences for all guests.